Privacy Policy

1. Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

• Personal Identification: Name, email address, phone number, and date of birth when you register or place an order.
• Shipping & Billing Address: Required to process and deliver your orders.
• Payment Information: Processed securely by certified payment gateways. We never store your full card number.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies).
• Communications: Records of your customer support conversations and feedback.

2. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including sending order confirmations and shipping updates.
• To manage your account and provide customer support.
• To improve our website experience, detect errors, and analyse usage trends.
• To prevent fraud and maintain security of your account.
• With your explicit consent, to send you promotional emails, newsletters, and special offers. You can unsubscribe at any time.
• To comply with legal obligations and resolve disputes.

3. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for the website to function (e.g., keeping your cart items and login session).
• Analytics Cookies: Help us understand how visitors interact with our website to improve performance.
• Marketing Cookies: Used to show you relevant ads on third-party platforms (only with your consent).

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

4. Data Sharing

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

• Service Providers: Trusted partners who assist us in operating our website and delivering orders (e.g., shipping couriers, payment processors). They are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets.

5. Data Security

We implement industry-standard security measures to protect your data:

• All data transmission is encrypted using SSL/TLS (HTTPS).
• Payment processing is handled by PCI-DSS compliant payment gateways.
• Access to personal data is restricted to authorised personnel only.
• Regular security audits and software updates are performed.

While we do everything reasonable to protect your data, no method of internet transmission is 100% secure. We encourage you to use strong, unique passwords for your account.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information via your account dashboard.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at naflymma1@gmail.com.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: